Refund Policy

Our plugins are digital downloads, so we can’t take a download back — but we want you to be happy with your purchase. If something is wrong, email support@stairway.audio within 14 days of purchase and we’ll make it right.

• A technical problem stops the plugin from working on a supported system and our support can’t resolve it with you.
• The product is materially not as described.
• You were charged twice, or bought the same plugin twice.

Outside those cases refunds are at our discretion — write to us and explain what happened; we’re reasonable people.

By completing checkout you request immediate delivery of digital content and acknowledge that the statutory 14-day right of withdrawal ends once delivery has begun. Your statutory remedies for faulty digital content are unaffected by this policy.

Email support@stairway.audio from the address you used at checkout and include your Stripe receipt (or the order reference from your delivery email). Approved refunds go back to your original payment method via Stripe, typically within 5–10 business days.

Download links expire 7 days after purchase. That’s not a refund matter — just email support@stairway.audio and we’ll re-send fresh links.